Boutique Manager

Overview

We are seeking a Boutique Manager to craft memorable client experiences, create fulfilling employee experiences, and implement a strong clienteling approach to drive ambitious and sustainable business results.

Responsibilities

• Reach quantitative and qualitative targets in line with Maison objectives
• Propose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals
• Initiate Boutique events and activities to boost sales and traffic
• Monitor the local business environment and its impact on sales, including competitors’ activities
• Contribute to growing Brand reputation and desirability in the market through networking outside the Boutique
• Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique and regional teams
• Lead by example and develop individual relationships with clients and prospects
• Build and develop VVIP relationships and database
• Provide the team with a strong sense of purpose, foster cohesive teamwork, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the Maison’s strategy and vision
• Drive performance management to achieve KPIs and exceed expectations
• Design the optimal organization, recruit the right profiles, and proactively manage talent pipeline
• Develop positive relationships with team by addressing motivation, needs, and concerns
• Identify training needs and individual development plans; execute regular role plays and on-the-spot coaching
• Adhere to the brand values and rituals of presentation; act as a brand ambassador and maintain the brand’s image with clients and the local retail community
• Be the key contact for interactions with the Group and International HQ
• Drive change management to adopt new tools and services
• Ensure boutique operations comply with Brand and group policies
• Follow Brand and Richemont procedures

What will make you successful?

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our global community shares a devotion to our heritage and a passion to shape a bright future.

If this fires your imagination, we welcome your application.

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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