TRAINING MANAGER

Overview

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Job Summary

We are looking for a proactive and organized individual to support training and operational development within a fast-paced retail environment. This role is responsible for ensuring smooth daily operations, developing and facilitating training programs, coordinating cross-functional tasks, and analyzing processes for continuous improvement. The ideal candidate will possess strong leadership, documentation, and analytical skills, and have the ability to communicate effectively across various departments. Experience in retail training, CSR activities, and the ability to understand foreign languages (Hindi, Nepali, Bangladeshi) is an added advantage.

Responsibilities

• Review and enhance current Induction and Soft Skills Training Programs to build a more knowledgeable, skilled, and motivated workforce.
• Maintain and update core business SOP manuals and training materials, ensuring accurate and easy-to-understand information is communicated for smoother operations and improved customer satisfaction.
• Manage and monitor the training team’s activities, ensuring training sessions are conducted effectively, efficiently, and in alignment with company standards.
• Support and ensure timely completion of additional tasks assigned by the company, including CSR activities or other special projects.

Job Requirements

Good-to-Have Experience

Seniority level

Employment type

Job function

Industries

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