Broadcast IT Deployment and Support Engineer (m / f / d)

Overview

Broadcast IT Deployment and Support Engineer (m / f / d) at RIEDEL Communications. RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. Our Product Division develops, produces and distributes audio, video, IT and communication solutions for live production tools across media, sports, entertainment and corporate industries. Responsibilities

Execute remote deployment and configuration of client’s (backend) systems, adhering to company standards and protocols Monitor and troubleshoot backend infrastructure to minimize downtime and maintain service quality Provide first and second-level technical support to resolve incidents or escalate complex issues as needed Conduct routine test and wracking activities to verify system readiness and performance Collaborate with the global Customer Success / Technical Services team to address cross-regional technical challenges Document and maintain records of system configurations, incidents, and resolutions for future reference Proactively identify areas for process improvement and automation to enhance operational efficiency Stay up to date with emerging technologies and backend best practices to ensure system robustness Qualifications

Completed (Bachelor) studies in Computer Science, Information Technology, or a related field or a comparable qualification 3+ years of experience in backend IT engineering or a similar role, ideally in broadcast or communications technology Proficiency in backend technologies such as servers, databases, APIs, and networking protocols Hands-on experience with Linux and Windows server environments Familiarity with virtualization tools and cloud platforms (e.g. AWS, Azure, VMware) Working knowledge of : enterprise networking and deployment environments, complex network routing and firewall concepts, virtualization concepts (VMware, Hyper-V, Proxmox / KVM), DNS (including Split-DNS), containerization (Docker, Kubernetes), HashiCorp Nomad & Consul User Directory Services (Active Directory) Excellent problem-solving skills Strong communication and interpersonal skills Ability to work under pressure in a fast-paced environment Willingness to work rotating shifts to provide 24 / 7 support, and to travel Fluent in English (written and spoken); other languages are advantageous Authorized to work legally in Malaysia We offer

Career development opportunities with training and development Diversity and inclusion are part of our culture; we value open working atmosphere and the people We’re committed to helping our people reach their potential and supporting career moves that broaden skills. Additional information

Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology and Engineering Industries : Broadcast Media Production and Distribution, Technology, Information and Media, and Embedded Software Products RIEDEL stands for equal opportunities and diversity. We look forward to getting to know you as you are.

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