(A) System Engineer (Voice Data Support)

Overview

Job Title : System Engineer Voice Data Support

The role involves voice & data systems engineering with deployment, maintenance, and customer support responsibilities. Requires extensive travel within Malaysia and flexibility to support 24x7 operations as needed.

Responsibilities

• Deployment, installation, testing and commissioning of systems and parts in customers premises.
• Perform preventive and corrective maintenance.
• Diagnose, troubleshoot system and network issues and resolve related hardware or software faults.
• Analyse, follow up and resolve support enquiries from customers and vendors.
• Collaborate with the team to identify, troubleshoot and resolve technical problems.
• Continuously maintain, improve and share technical knowledge and explore new technologies with the team.
• Provide telephone and remote support.
• Conduct user and technical training, where applicable.
• Prioritize and manage multiple open cases at a time.
• Establish a good working relationship with customers.
• Be available to work outside of normal hours or on weekends occasionally to support 24x7 operations.

Requirements

Job Type : Permanent or Contract Position

Job Location : HQ Kuala Lumpur, Alor Setar, KK and Sabah

Salary Range : RM2,500.00 to RM4,000.00

Q&A

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