Regional Aftersales Manager

Responsibilities :

• Oversee and ensure that service activities at dealer locations adhere to company standards.
• Evaluate spare parts operations at dealerships to ensure efficiency and compliance.
• Supervise dealerships to ensure the delivery exceptional service experiences for customers.
• Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
• Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.
• Identify technical and non-technical training needs for dealership staff.
• Develop service marketing and promotional strategies at regional or dealership levels.
• Coordinate after-market activities and implement service campaigns.
• Create comprehensive business and strategic plans aligned with company objectives.
• Prepare and submit regular reports based on on-site visit activities.
• Utilize report findings to provide improvement recommendations and analysis to management, aimed at optimizing aftersales operations.

Qualifications :

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