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Customer Service Advisor (Japanese)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia1 day ago
Job descriptionStrong professional customer service skills with a solution-oriented mindset, able to multitask and deliver an outstanding customer experience with passion. Previous experience in a customer-focused environment, consulting, or operations role. Team player with the ability to follow established processes and collaborate effectively. Excellent verbal and written communication skills in both English and Japanese (JLPT N2 or above). Familiar with social media platforms and proficient in basic computer operations. Flexible in shifting schedule. Provided training. Provided language allowance. 5 working days. EPF&SOSCO. Annual leave / Medical leave. Associate Full-time Customer Service Human Resources Services
Base pay range
Job Responsibility
- Handle and resolve customer inquiries promptly and accurately via inbound calls, emails, or live chat.
- Understand customer needs and provide guidance on using specific features and functions of the social media platform.
- Follow up with customers to ensure all technical issues are effectively resolved.
- Maintain up-to-date knowledge of social media products, tools, and community standards.
- Utilize market-specific insights to identify scalable solutions that enhance user support and satisfaction.
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Customer Service • George Town, Penang, Malaysia
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