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Key Account Manager

Key Account Manager

Suu Balm : Good Pharma DermatologyKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Good Pharma Dermatology / Livemed is a consumer health product company, which has commercialised several brands in its 12 years of operation. Its leading brand Suu Balm is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals – the National Skin Centre, Singapore.

Currently, Suu Balm has made its mark in over 10 countries focused on Asia, but now expanding further afield, with over 3 million units sold, growing at high double digits year on year. As we continue to experience remarkable growth and expansion, we warmly welcome talented and enthusiastic individuals to be part of our team.

Why Join Suu Balm?

We’re not just a skincare company – we’re a team that’s passionate about making a real difference in people’s lives. Here’s why working with us could be an exciting opportunity for you :

Grow With Us, Both Personally and Professionally

We’re a fast‑growing company where you’ll be at the centre of the action. This means plenty of opportunities to take on meaningful projects, learn new skills, and see the impact of your work firsthand. If you’re someone who loves to grow and be challenged, this is the place for you.

We Value and Reward Your Hard Work

At Suu Balm, we believe in recognising and rewarding the effort you put in. That’s why we offer :

  • Competitive Salary : A pay that matches your hard work and contributions.
  • Performance Bonuses : Achieve great results, and we’ll reward you for it.
  • Profit‑Sharing : When the company succeeds, you succeed too.

But we know a great job is more than just a paycheck – it’s about feeling supported and appreciated. That’s why we also provide :

  • Comprehensive Health and Medical Insurance : Your well‑being matters to us.
  • Wellness Allowance : For the little things that keep you feeling great.
  • Paid Time Off : Recharge, relax, and come back ready to shine.
  • Monthly Suu Balm Product Allowance : Love and use the products you help create!
  • Education Support : Continue learning and growing with us.
  • Learn and Grow with an Amazing Team

    At Suu Balm, we value teamwork, open communication, and respect. We celebrate wins together, share ideas, and support each other, making everyone feel they belong.

    You’ll also work with talented teams across Singapore, Malaysia, Indonesia, Hong Kong, and the Philippines. Through workshops, learning sessions, and company events, you’ll gain valuable experience and grow alongside passionate people.

    The Opportunity

    We are seeking an experienced Key Account Manager to drive Suu Balm’s growth and visibility across major retail and pharmacy channels in Malaysia. This role focuses on building long-term strategic partnerships with key accounts, developing tailored business plans, and ensuring strong in-store execution to achieve sales, distribution, and visibility targets. The ideal candidate is entrepreneurial, analytical, and relationship‑driven, with a strong understanding of FMCG or consumer healthcare dynamics and proven leadership in managing both accounts and field execution teams.

    Account Management

  • Develop, strengthen, and sustain long-term partnerships with key accounts, modern trade, and chained pharmacies.
  • Serve as the main point of contact for all account matters, ensuring timely communication and proactive issue resolution.
  • Understand customer business models, needs, and strategies to develop mutually beneficial growth plans.
  • Conduct regular business reviews with key customers to track performance and strengthen collaboration.
  • Develop and execute account-specific sales strategies to achieve revenue, volume, and profitability targets.
  • Monitor market dynamics, competitors, and category performance to identify new growth opportunities.
  • Negotiate trade terms, promotional budgets, and pricing strategies to ensure profitability and competitiveness.
  • Track and evaluate sales performance against targets, proposing corrective actions when necessary.
  • Leadership & People Management

  • Lead, coach, and support the merchandising and operations team to ensure flawless in-store execution.
  • Provide direction, motivation, and continuous feedback to enhance team performance and alignment with sales objectives.
  • Collaborate closely with internal stakeholders to ensure sales priorities are effectively translated into field execution.
  • Product Knowledge & Promotions

  • Maintain strong knowledge of Suu Balm’s full product portfolio, benefits, and positioning.
  • Work closely with the Marketing team to design and implement trade promotions, in-store visibility plans, and brand‑building activities.
  • Oversee execution of in-store and out-of-store activations (e.g., promotions, roadshows, events) to boost brand awareness and conversion.
  • Business Analysis & Reporting

  • Analyze sales data and key performance indicators (KPIs) to assess account performance and identify improvement areas.
  • Prepare and present regular business reports, including sell‑in / sell‑out performance, category insights, and promotional ROI.
  • Apply data‑driven insights to support decision‑making and strengthen business strategies and performance.
  • Cross‑Functional Collaboration

  • Partner with Marketing, Supply Chain, Operations, and Finance teams to ensure effective coordination, stock availability, and customer satisfaction.
  • Collaborate with the Merchandising team to ensure proper product placement, visibility, and adherence to trade marketing standards.
  • Support cross‑functional initiatives to improve channel efficiency and execution excellence.
  • Stay informed about market trends, consumer behaviour, and competitor activities to identify new business opportunities.
  • Recommend process improvements and innovative approaches to strengthen customer engagement and sales performance.
  • Contribute ideas for category development, trade activation, and retail innovations.
  • Other Responsibilities

  • Perform any other duties or projects assigned by the Channel Sales Manager or Management team as needed.
  • What you’ll need to succeed

  • Bachelor’s degree from a reputable university.
  • Minimum 5 years of experience in Key Account Management, preferably in FMCG, or Consumer Healthcare industries.
  • At least 3 years of team management experience (minimum of 3 direct reports), with strong leadership and people development skills.
  • Proven track record in managing chained pharmacies or modern trade accounts.
  • Excellent negotiation, presentation, and relationship management skills.
  • Excellent analytical and problem‑solving abilities, with proficiency in Excel and sales reporting tools.
  • Self‑driven, results‑oriented, and comfortable working in a fast‑paced, high‑growth SME environment.
  • Seniority level

    Mid‑Senior level

    Employment type

    Full‑time

    Job function

    Sales and Business Development

    Industries

    Consumer Goods

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    Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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