Senior Administrator, Corporate Actions

Job Description

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24 / 5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement / leverage standardised processes globally.

This role works within the Corporate Actions team which is part of the Securities Operations department of Wealth Management International. Responsible for timely and accurate processing and publishing of Corporate Actions events according to defined SLAs and handling queries from internal and external parties.

Region : Channel Islands

Working Hours : 3pm-12am / 4pm-1am

What will you do?

• To deliver the best client experience through timely and accurate processing and publishing of Corporate Action events according to defined SLAs.
• Demonstrate in-depth knowledge to navigate through complex Corporate Action events.
• Perform payment for Corporate Action events.
• Perform payment and holdings reconciliation between our system record with our custodian and nostro cash account record.
• Ensure that all transactions are processed in accordance with bank rule, circulars, procedures and local regulatory requirements.
• Proactive in managing daily email and follow ups
• Manage stakeholders’ requests and queries within stipulated timeframe
• To collaborate & navigate through complex issues with team members & stakeholders
• Exhibit a proactive commitment for continuous improvement through process reviews, error root-cause analysis & streamlining workflow to deliver better results.
• Collaborate with other teams to identify gap in current processes with downstream impact.
• Participation in team / department initiatives or projects as subject matter expert to promotes best-practice adoption, facilitating knowledge transfer & driving strategic enhancement in Securities Operations.
• Keep risk management at the forefront of day-to-day activities by advocating implementation of controls and processes to mitigate risks.
• Provide impact analysis and root cause analysis for any Operational Risk Events that may arise.
• Participates in Audit review and ensure audit queries are attended promptly
• Demonstrate clear understanding and adherence to WM escalation matrix / protocol

What do you need to succeed?

Must-have

Nice-to-have

What’s in it for you?

Our client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address : PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : 40

Employment Type : Full time

Platform : WEALTH MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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