Assistant Group Sales Manager(Reservations)-Sheraton Johor Bahru
Sheraton Hotels & ResortsKebun Baharu, Johor, Malaysia1 day ago
Job descriptionHigh school diploma or GED; no work experience required. 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; 2 years experience in sales and marketing, guest services, front desk, or related professional area. Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc., and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same‑day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, issues and concerns to offer better business solutions. Responds to incoming reservations sales opportunities for the property that are outside parameters of the system. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative / support staff effectively. Assists in monitoring group reservation forecast data. Coordinates with sales and Convention Services to process rooming lists and reservation cards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no‑show reservations and processes charges as needed. Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders. Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience. Services our customers to grow share of the account. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event. Sets a positive example for guest relations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Monitors reservations sales agents while on phone calls. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on‑the‑job training tools for employees. Creates monthly labor scheduling for team. Utilizes applicable intranet for resources and information. Creates contracts as required.
Assistant Group Sales Manager (Reservations) – Sheraton Johor Bahru
Sheraton Hotels & Resorts is seeking an Assistant Group Sales Manager (Reservations) based in Sheraton Johor Bahru.
Job Information
- Job Number :
- Job Category : Reservations
- Location : Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, 80300
- Schedule : Full Time
- Remote Working : No
- Position Type : Management
Job Summary
Responsible for soliciting and managing reservations sales‑related opportunities, training and assigning duties to reservations sales staff, up‑selling each business opportunity to maximize revenue, achieving personal and team revenue goals, driving customer loyalty, and delivering service excellence throughout each customer experience.
Candidate Profile
Education and Experience
Core Work Activities
Understanding Markets & Maximizing Revenue
Conducting Daily Reservations Sales Activities
Providing Exceptional Customer Service
Managing and Conducting Human Resource Activities
Additional Responsibilities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Assistant Johor Bahru • Kebun Baharu, Johor, Malaysia
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