Customer Service Executive

Job Responsibility

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company's products and services.
• Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

Job Requirements

To succeed in this role, we will need you to have :

Job Benefits

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