Technical Support Specialist (Helpdesk - Japanese Speaker)
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia4 hours ago
Job descriptionLanguage Proficiency : Native or near-native proficiency in Japanese (both written and spoken as will be supporting clients from the respective country) Proficiency in English is also required. Education : Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering. Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical. Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS. Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast Fluency in English. Excellent written and verbal skills is required to be successful in this role. Team player. Ability to work in collaborative way to achieve end results. Previous experience in Support Role will be added advantage. Good to have networking knowledge (CCNA, CCNP) Mid-Senior level Full-time
Technical Support Specialist (Helpdesk - Japanese Speaker)
HCLTech Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Provide phone / email consultation to independently debug product problems reported by customer.
- Provides support on a worldwide basis. (Customers from Japan)
- Provide technical support to customers for technologies, products, and / or solutions.
- Typically be responsible for resolving moderately and complex technical problems, depending on the customers' need.
- Simulate technical problems in lab environment.
- Share knowledge with other people in writing technical documents and enlarge the knowledge database.
- Work closely with colleagues to achieve common goals.
- Engineer will strive to technical perfection and expertise.
- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications
Seniority Level
Employment Type
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Technical Support Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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