This job offer is not available in your country.
Associate Customer Support - Japanese ( N1 Certification required)
Two95 International Inc.Cyberjaya, Selangor, MY2 days ago
Job type
- Quick Apply
Job descriptionProvide exemplary customer satisfaction Meet quality standards on all handled contacts Complete 9 hours of staffed time on all rostered days Handle contacts while maintaining KPI targets as per agreed limits Excellent customer service skills Excellent verbal communication skills in Japanese Passionate towards serving the customer and displays high levels of customer obsession Open to work in rotational and night shifts Candidate must be college or vocational school graduates or possess comparable work experience Job title : Associate Customer support – Japanese speaker (Online shopping platform) Criteria : JLPT N1 (Malaysians or any Nationality) / Native Japanese (No English is required) We can consider candidates from anywhere who are willing to relocate to Malaysia For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed. In-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any). Out-patient Medical benefits up to 250 USD per claim (for each individual), for self, spouse & children (if any) – 15% co-payment Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year Dental (Tooth extraction and filling) up to 500 USD per year (for each individual), for self, spouse & children – Claimable after completion of 90 days Dental (Scaling) up to USD 50 per year (for each individual), for self, spouse & children – Claimable after completion of 90 days Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated). Medical Leave as per Labor law - 14 days. Bereavement leaves – 3 working days in an event of death in the immediate family (Spouse, Children, parents). Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date. Paternity leaves – 7 days
Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
Requirements
Benefits
Salary range : RM 8k to 9k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance
Work mode : Full time office mode
Working days / hours : Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)
Shifts : 8AM-17PM / 9AM-18PM / 13PM-22PM / 15PM-24AM MYT
Benefits of Tech Mahindra :
Create a job alert for this search
Customer Support • Cyberjaya, Selangor, MY
Related jobs We’re Hiring : Japanese Customer Support Executives.Employment Type : Full-time, Office-based.Industry : Online Shopping Platform.
Handle customer queries via chat, email, and calls in Japanese (Englis...Show moreLast updated: 30+ days ago 
![Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]](https://cdn-logos.talent.com/v1/logo/image?feedcode=job-majestic-my&company_name=Polymorph%20Recruitment)
Passionate about blockchain technology and the future of digital finance?.What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?.Unlock your pot...Show moreLast updated: 7 days ago)
We’re Hiring : Japanese Customer Support Executives.Employment Type : Full-time, Office-based.Industry : Online Shopping Platform.
Handle customer queries via chat, email, and calls in Japanese (Englis...Show moreLast updated: 9 days ago 
Customer Support Executive ( Native Japanese / JLPT N1 Speaker)
Two95 International Inc.Cyberjaya, Selangor, MYQuick Apply
Customer support(Japanese speaking)
Rapsys Technologies Pte Ltd.Kuala Lumpur, Kuala Lumpur, MY We're Hiring : Customer Support (Japanese Speaking)! 🌟.We are seeking a dedicated and bilingual Customer Support Representative to provide exceptional service to our Japanese-speaking customers.The...Show moreLast updated: 8 days ago
Advisor I, Customer Service – Japanese
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show moreLast updated: 25 days ago
- Promoted
Customer Service – Japanese Support
trend sherry enterpriseKuala Lumpur, Kuala Lumpur, Malaysia Execute remediation plans for delays / defects / mis-shipments (reship, goodwill, concierge follow-up) to turn detractors into promoters.
Handle email, phone, LINE, and social DMs with premium etiquette...Show moreLast updated: 1 day ago
- Promoted
Associate Business Support Specialist (Japanese Bilingual) - Open for Fresh Graduates
Merck Gruppe - MSD Sharp & DohmePetaling Jaya, Selangor, Malaysia Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes.
Within GBS, the Source to Settle (STS) organization ensures that employ...Show moreLast updated: 1 day ago
- Promoted
JAPANESE SPEAKING CUSTOMER SUPPORT (REF : JN)
PasonaSelangorMalaysia, Selangor, Malaysia Japanese Speaking Customer Support position to be based in Kota Damansara, Selangor.The employer is in the IT industry.Position highlights : first point of contact for group company products, handli...Show moreLast updated: 1 day ago
- Promoted
Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]
Polymorph RecruitmentKlang, Selangor, Malaysia Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel.
Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service - Japanese Speaker
MindPec SolutionsKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Executive – Japanese Speaker.We are seeking a Japanese-speaking Customer Service Executive to join Sunway.
The role involves handling customer inquiries, providing support in Japane...Show moreLast updated: 16 hours ago
- Promoted
Japanese Speaking Customer Relation Executive
PEOPLE PROFILERSKuala Lumpur, Kuala Lumpur, Malaysia Japanese Speaking Customer Relation Executive.Overview of responsibilities for a Japanese speaking customer relation executive in risk management, medical service communication and insurance.Attend...Show moreLast updated: 30+ days ago
- Promoted
Branch Manager English Academy - Bukittinggi - Jambu Air
Ruangguru for BusinessBukit Tinggi, Pahang, Malaysia Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.Lead all activity initiatives within branches, including events, promotions, ...Show moreLast updated: 8 days ago
(native Japanese) Chat Support Consultant, crypto (Remote)
SupportYourAppFederal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Representative Japanese
Net2Source (N2S)Kuala Lumpur, Kuala Lumpur, Malaysia Customer Service Representative Japanese.Be among the first 25 applicants.Direct message the job poster from Net2Source (N2S).
Join our dynamic team in Kuala Lumpur and be part of a global organizat...Show moreLast updated: 1 day ago
- Promoted
- New!
Account Partner - All Regions
OneByZeroKuala Selangor, Kuala Selangor, Malaysia This role is open to candidates based in the Philippines, Malaysia, and Vietnam.We also welcome applicants who are open to relocating to any of these countries.
OnebyZero is a next‑generation Data a...Show moreLast updated: 16 hours ago
Japanese Customer Support Executive ( Native Japanese / JLPT N1 Speaker)k
Two95 International Inc.Cyberjaya, Selangor, MYQuick Apply
- Promoted
- New!
Associate Business Support Specialist (Japanese Bilingual) - Open for Fresh Graduates
MerckPetaling Jaya, Selangor, Malaysia Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes.
Within GBS, the Source to Settle (STS) organization ensures that employ...Show moreLast updated: 16 hours ago
- Promoted
Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG
Polymorph RecruitmentSetia Alam, Selangor, Malaysia Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills.
Computer literate (MS Office, Email, CRM).Independent and a...Show moreLast updated: 30+ days ago
Executive – Customer Support
Rapsys Technologies Pte Ltd.Kuala Lumpur, Kuala Lumpur, MY Executive – Customer Support (Japanese Monolingual or Japanese / English Bilingual).Handle customer inquiries from clients using our services in Japan through phone calls and chat.Provide timely, acc...Show moreLast updated: 7 days ago
Customer support-Japanese + English Speaking
Rapsys Technologies Pte Ltd.Kuala Lumpur, Kuala Lumpur, MY We're Hiring : Customer Support - Japanese + English Speaking! 🌟.We are seeking a bilingual Customer Support specialist fluent in both Japanese and English to provide exceptional service to our div...Show moreLast updated: 9 days ago