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CUSTOMER SUPPORT EXECUTIVE
M&R Integrated SolutionSeberang Perai, Penang, Malaysia9 hours ago
Job descriptionExcellent written and verbal communication skills. Competencies in data entry, analysis, and management. Keen attention to detail and ability to effectively manage time. Candidate must possess at least a SPM / "O" Level, any field. Able to work independently with minimum supervision. Computer Literate and well-versed in MS office application especially in Microsoft Excel The ability to work in a fast-paced environment Able to communicate in both English and Mandarin (written & oral). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Good adaptability, sense of responsibility and patience. Able to perform multitask.
Responsibilities
- Organize and schedule customer orders to an appropriate department.
- Prepare monthly forecast report & weekly reschedule report
- Handling all incoming customer queries and questions
- Resolving customer enquiry / concern and related issue
- Well Communicate / Coordinate and collaborate with cross-functional teams or department to ensure customer orders are met on time
- Adhering to a company’s policies and procedures at all times when assisting customers
- Maintain and manage customer files and databases.
- Experienced in customer services will be an advantage
Requirements
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Customer Support Executive • Seberang Perai, Penang, Malaysia
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