IT Associate (Support)

Overview

We’re seeking an IT Associate to support our IT infrastructure and day-to-day tech operations. This role includes maintaining hardware / software, providing user support, and ensuring reliable IT service delivery. This role requires strong technical knowledge and a proactive, problem-solving mindset.

Responsibilities

• Provide first-level support to end-users for hardware, software, and network issues, ensuring timely resolution and maintaining high user satisfaction.
• Assist in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
• Support the IT team in managing and monitoring network infrastructure, including routers, switches, and firewalls, to ensure optimal performance and security.
• Aid in the deployment and updating of software applications, ensuring compliance with licensing agreements and organizational policies.
• Maintain accurate records of IT assets, including hardware and software inventories, and assist in procurement processes when necessary.
• Prepare and update technical documentation, user manuals, and standard operating procedures for IT systems and processes.
• Collaborate with the IT team on various projects, providing technical assistance and ensuring project objectives are met within specified timelines.
• Support the implementation of IT security measures, including antivirus updates, patch management, and user access controls, to protect organizational data and systems.

Qualifications

Forvis Mazars Group SC is an independent member of Forvis Mazars Global, a leading global professional services network. Operating as an internationally integrated partnership in over 100 countries and territories, Forvis Mazars Group specialises in audit, tax and advisory services.

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