Head of Field Sales, Freight Forwarding MY

Head of Field Sales, Freight Forwarding MY

The Head of Field Sales will be a pivotal leadership role responsible for overseeing and directing the entire field sales function across Malaysia. This role involves developing and executing a cohesive sales strategy to drive new business acquisition and revenue growth across all freight forwarding services, including air, sea, and cross‑border logistics. The Head of Field Sales will be accountable for managing and mentoring a team of Field Sales team, who in turn lead teams of executives, ensuring alignment with overall business objectives and market expansion goals.

Key Accountabilities

• Deliver country field sales budget (volume & GP) and implement a comprehensive sales strategy to achieve business growth targets for the country, in alignment with regional and global objectives.
• Lead, manage, and mentor a team of Field Sales Managers across different countries, providing strategic guidance, setting performance standards, and fostering a high‑performance sales culture.
• Oversee the sales pipeline and team performance, ensuring robust reporting, forecasting, and the effective use of CRM tools to track progress against KPIs.
• Drive market development by identifying new business opportunities, monitoring competitor activity and market trends, and providing strategic input on pricing and service offerings.
• Act as a key escalation point for complex client issues and maintain strong relationships with major clients and stakeholders to ensure high levels of customer satisfaction and retention.
• Collaborate with internal departments, including Operations, Customer Service, and Technology, to ensure seamless service delivery and the development of integrated solutions that meet customer needs.

Qualifications, Skills and Experience

Note : The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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