Online Customer Service

Job Responsibilities :

• Respond to online inquiries from overseas customers in a timely and professional manner.
• Coordinate with other departments to handle customer-related inquiries and process work orders.
• Identify and report recurring or abnormal customer issues to relevant departments, and provide constructive suggestions for improvement.
• Complete customer service review tasks with attention to detail and maintain accurate records.

Job Requirements

Language Skills

We are seeking candidates fluent in Mandarin and English to provide customer support to our diverse client base. This bilingual ability is essential for effective communication and service delivery.

Work Schedule

Willing and able to work on a rotating shift schedule.

Communication & Problem-Solving

Strong communication and interpersonal skills.

Teamwork & Responsibility

Responsible, detail-oriented.

Experience

At least 2 years of customer service experience.

Education & Technical Skills

Bachelor's degree or above.