Key Account Manager

Overview

Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.

Develop and maintain strong, multi-level relationships within client organizations, from operational contacts to senior executives.

Create and execute strategic account plans (quarterly / annually) to achieve retention goals and identify growth opportunities.

Solution Design & Consultation

Conduct in-depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.

Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost-effective logistics solutions.

Develop and present compelling business proposals, value propositions, and financial models to clients. Solutions may include a mix of services such as international freight forwarding (Air / Sea), contract logistics, warehousing & distribution, last-mile delivery, and customs brokerage.

Commercial Growth & Performance

Drive revenue and profitability growth within your account portfolio through up-selling and cross-selling of our service offerings.

Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.

Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.

Operational Excellence & Collaboration

Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.

Oversee the seamless implementation and onboarding process for new solutions and services.

Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.

Qualifications & Experience

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

A minimum of 3-5 years of experience in the logistics or supply chain industry.

Proven track record in a client-facing role such as Key Account Management, Business Development, or a Commercial role, with demonstrable success in managing and growing large, complex accounts.

In-depth knowledge of the Malaysian logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.

Experience in designing and selling integrated logistics solutions is highly preferred.

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