Quality Analyst Supervisor - KL

Overview

Job Summary : The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.

Qualifications

Requirements

• Customer service experience
• Oral and written communication skills
• Analytical thinking and problem solving
• Being detail-oriented and capable of delivering a high level of accuracy
• A desire to see others succeed and willingness to help team members achieve their goals
• Strong organization, critical thinking and follow-up skills
• Ability to review and analyze metrics
• Quick thinking and problem-solving skills
• Ability to identify customer trends
• Excellent phone skills and ability to control calls
• Poise and composure under pressure
• Interview skills

Responsibilities

Key Responsibilities :

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