Cutover and Hypercare Business Lead

Ensures a seamless business transition from the current system(s) to the new Lean Digital Core (LDC) environment while minimizing risks and maximizing business continuity for Adopt countries / sites, through end of Hypercare phase.

Responsibilities include planning, coordination, and execution of cutover activities working closely with stakeholders to minimize disruptions.

Reports directly to Adopt Head APMA, Japan & China.

About The Role

Major accountabilities :

• Drives Cutover planning, including preparation, execution, and reporting from a business integration perspective
• Ensures country Business Go-live Contingency plans are ready
• Supports developing, managing, and communicating Cutover & Hypercare plans with concerned business parties
• Plans and tracks Go-live readiness to ensure Go / No-Go meeting passed for Cutover, Hypercare, and business readiness items
• Schedules and manages ongoing Go-live readiness review sessions
• Co-hosts Cutover and Hypercare daily calls (in focused periods) with IT counterpart, focusing on driving Business Readiness and Business Ramp-up
• Supports planning with IT Cutover Manager and ensures business dependencies defined and handled
• Drives Hypercare KPI reporting target definition (and alignment with business stakeholders) and executes and communicates reporting of KPIs
• Defines and communicates country business resource requirements during blackout, in Hypercare and transition to post-Hypercare business support model
• Ensures business resources available / contactable over Cutover and Hypercare period
• Acts as business escalation point for Cutover & Hypercare issues, supporting resolution
• Identifies & mitigates risks to minimize potential disruptions during cutover & hypercare
• Takes learnings from post-cutover reviews, leading to scaling / automation for future rollouts

Minimum Requirements

Work Experience :

Skills :

Languages :

Why Novartis :

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Equal Employment Opportunity

Novartis is an equal opportunities employer and welcomes applications from all qualified candidates.

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