Partner Relations Manager

Our client "Elevate Marketing Services" is seeking a Partner Relations Manager to join their team!

Join a globally recognized brand committed to steady and sustained growth, where you'll play a pivotal role in building and maintaining strategic partner relationships. This is an exceptional opportunity to drive partner retention strategies while working in a dynamic, collaborative environment that offers significant career development and performance-based rewards.

About Our Client

Elevate Marketing Services is a globally recognized brand with a strong commitment to steady and sustained growth. They value collaboration, innovation, and excellence in building long-term partnerships while maintaining a supportive work culture that fosters professional development and team success.

What you'll be doing?

Strategic Partner Retention : Collaborate with the Business Development Officer to design and implement comprehensive partner retention strategies that enhance loyalty, reduce churn, and maximize lifetime value through data-driven approaches.

Relationship Management Excellence : Serve as the primary point of contact for all partners, nurturing strong relationships through consistent communication, personalized support, and proactive engagement to ensure satisfaction and long-term collaboration.

Market Intelligence & Analysis : Monitor partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, and service customization while staying current on industry trends and competitor strategies.

Communication & Feedback Management : Solicit valuable partner feedback, communicate marketing promotions and updates effectively, and use insights to tailor initiatives that address concerns and improve partner experiences.

Performance Monitoring & Issue Resolution : Assess partner satisfaction through KPIs and sentiment analysis, address concerns efficiently, and escalate complex issues when necessary to ensure swift resolution and continuous improvement.

Cross-Functional Collaboration : Work closely with internal teams including Dealing, Back Office, Compliance, and Platform Engineering to ensure seamless partner experiences and platform improvements based on feedback.

Who are they looking for?

Educational Background : Bachelor's degree in business or related field with strong foundation in business principles and strategic thinking for effective partner relationship management.

Professional Experience : Minimum 2 years of experience in business development or partner relations roles, with previous experience in financial services sector being highly desirable for industry understanding.

Communication Skills : Fluent in Malay and English with Mandarin as an advantage, enabling effective communication with diverse partner base and stakeholders across different markets.

Technical Proficiency : Strong organizational and analytical skills with keen attention to detail, proficiency in Microsoft Office and partner management software for efficient workflow management.

Personal Qualities : Self-motivated with high degree of initiative and ambition, able to manage multiple tasks in fast-paced environments while maintaining excellent team communication and building rapport effectively.

Professional Attributes : Goal-oriented, dynamic, and innovative mindset with proactive approach to problem-solving and continuous improvement in partner relations strategies.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as :

Performance-based commission structure that rewards high performance and motivates achievement of targets

Comprehensive medical benefits to ensure your health and wellbeing are well taken care of

Ongoing training and development opportunities for professional and personal growth guided by experienced colleagues

Supportive and collaborative work environment with regular team-building activities to foster strong colleague relationships

Enhanced long-term benefits tailored to your career milestones as you grow with the company

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage all passionate relationship management professionals to apply - your dedication to building strong partnerships and driving results is what matters most to us!

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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