Customer Experience Specialist - Japanese Speaker Night Shift Only (Based in Kuala Lumpur with [...]

Overview

Customer Experience Specialist - Japanese Speaker Night Shift Only (Based in Kuala Lumpur with relocation support)

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. This role requires fluency in Japanese and English and involves night / graveyard shifts with shift rotations. Relocation support is available.

Responsibilities

• Deliver excellent customer service and manage the needs of customers (guests and partners) through communication channels (phone, email, and live chat).
• Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training.
• Understand and deliver business strategies, and improve customer service through the execution of self-service options.
• Be accountable for meeting individual KPIs and team goals.
• Continuously identify work process improvements and communicate them to Team Leaders and / or Managers.

Qualifications

In Return, Agoda Will

Work Arrangement

Visa sponsorship and relocation package provided. For non-local Malaysian candidates, a bachelor’s degree or equivalent is required for visa application purposes.

Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. If you need assistance or accommodation due to a disability, please let us know.

By applying to this job, you agree that Agoda may process your personal data in accordance with the Agoda applicants’ privacy statement.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. Employment is based on merit and qualifications, and we are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We do not accept unsolicited third-party resumes. For more details please read our privacy policy.

Disclaimers

We do not recognize any agency’s representation of a candidate from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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