Executive, Customer Service

About You CARSOME is on the hunt for a talented and experienced Telesales, Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. Your Day-to-Day Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOMEWhatsApp platform Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings. Support customers in account registration, test drive appointments and also car booking Proactively persuade customers to reschedule appointments that have been cancelled Proactively inform customers of ongoing deals and promotion. Deliver a high level of customer satisfaction Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided. Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings. To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly. Remind and confirm customers’ appointment(s). Proactively persuade customers to reconsider appointment cancellations. Proactively inform customer of ongoing deals and promotions. Deliver high levels of customer satisfaction and positive customer experience. Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems / issues; determining the root causes; and then solving the problems according to the different situations. Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and / or tools provided. Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided. To maintain a consistent daily productivity (appointments & calls) performance. To deliver a sustainable monthly overall sales performance – Inspections Target & Sales Target. Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled). Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s bran

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