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The task is to process various tradable financial instruments for the Commerzbank Group and its customers.
This includes supporting the sales units through careful, legally compliant, swift, and cost-efficient processing.
Employees of this service group are committed to the proper handling of the processes, considering all internal, product-specific, and regulatory standards.
Comprehensive knowledge of the processes within the respective process bundle is required for the handling of the processes.
All employees are responsible for their area of responsibility independently, deal with the processes on their own initiative and comprehensively acquire the system knowledge required for the job.
Maintains proper co-ordination with other departments, branches, and Head Office with regards to regular and ad hoc reports for Credit, Branch Management and Head Office.
Ensures proper implementation and compliance with requirements / procedures / system and controls put in place internally (by the Bank / Head Office / Auditors).
Provides relief coverage for fellow team member(s)
This position is based in Kuala Lumpur, Malaysia
Key Measurable :
Maintain the capability for sustainable service to the business with firm controls and efficiencies over the assigned tasks.
Deepen the skills and knowledge of business processing and technical understanding to the business applications.
Ensuring teamwork within the unit / department and organization are closely fostered at any one time.
Analyze and respond to queries from internal and external clients with minimal supervision.
Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the processing unit and clients.
Meeting and / or exceeding the expectations in handling complex cases in terms of high level. competency in processing efficiency and accuracy of output.
Support the implementations and initiatives carried out by the Management and Company / Group.
Proactively contribute new ideas and concepts to improve operation process.
Ensuring teamwork within the unit / department and organization are closely fostered.
The ability to multi-task within the product handling and proactively provide support to the team.
Key Activities :
This process includes the reconciliation of FX / Money Market and OTC derivatives transactions that Commerzbank concludes with corporate clients.
These transactions pass through various technical interfaces and systems starting from the trading systems.
It is important to ensure that the business details of these transactions remain consistent across all applications involved in the process chain, and that no data is lost or deviated.
By transaction details we mean the essential economic data on which the transactions are based, such as nominal amount / volume of the transaction, trading day, settlement day, underlying rate / price / currency, trading book, etc.
Responsibilities include : Independent testing and ensuring efficient, correct, and timely processing.
Complaint / investigation in case of deviations
Independent clarification of differences
Multiplier on further training aspects in the process
Control and maintenance of work equipment and documents.
Independent quality assurance in the context of sustainability
Other Administrative Tasks related to Team :
Supports other initiatives / adhoc tasks as assigned.
Supports resolution of operational issues, and implementation of continuous work process improvements.
Holiday coverage : Supports Commerzbank Frankfurt during KL holiday if it’s Monday to Friday working day in Frankfurt.
Additional task assigned by Group Head and subject to job rotation.
Formal Education :
University degree or Commercial School Graduate preferred
Specialist Knowledge (work experience, further qualification) :
At least 3 years of experience in a financial institution with similar capacity
Good knowledge and understanding of corporate / commercial banking products and related FXMM and OTC Derivatives.
Ability to work independently and a good team player.
Proactive, positive attitude and ability to work under pressure.
Possesses strong interpersonal and communication skills.
Good problem-solving skills with the ability to apply up-to-date knowledge and best practices to develop value-added solutions.
Ability to multi-task, prioritize and manage daily workflow.
Business level English language in both oral and written communication
Service orientated to key clients and stakeholders.
Adhere with all internal and external policies and guidelines i.e ComValues Culture of Integrity,Code of Conduct, ABC Policy, TRM etc.
Working Hours :
Employee scheduled to work from 03 : 00pm to 12 : 00am and the shift will be change during the daylight savings which is from 04 : 00pm to 01 : 00am or :
The above may be subject to changes as and when necessary and reasonable advance notice shall be provided. However, from time to time you may be required to attend working during office hours of 9am – 6pm
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Commerz Global Service Solutions (CGSS)(100% owned subsidiary of Commerzbank AG)
Global service provider based in Kuala Lumpur and Penang, Malaysia
With its global expertise and network, CGSS is positioned to deliver a wide range of global services and comprehensive solutions to meet the needs of its clients. Catering to multiple branches across Asia, Europe, and the Americas, CGSS contributes to increase profitability, standardize quality, and leveraging synergies for Commerzbank AG across regions into one central hub ensuring cost efficient processing. Visit for more details.
Commerz Global Service Solutions (CGSS)(100% owned subsidiary of Commerzbank AG)
Global service provider based in Kuala Lumpur and Penang, Malaysia
With its global expertise and network, CGSS is positioned to deliver a wide range of global services and comprehensive solutions to meet the needs of its clients. Catering to multiple branches across Asia, Europe, and the Americas, CGSS contributes to increase profitability, standardize quality, and leveraging synergies for Commerzbank AG across regions into one central hub ensuring cost efficient processing. Visit for more details.
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Perks and benefits Medical Dental Customize your own medical benefits, Medical cover
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Specialist Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia