Freight Customer Service Executive

job description

Responsibilities :

• Responsible in managing customer service response to clients freight assignments
• Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
• Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers.
• Enhance service experience through delivering professionalism and understand the varying needs and demands of each individual customer.
• Maintain and file all records in accordance with company procedure.
• Ensure timely management of complaints and inquiries escalations.
• Provide responsive reply to general customers' inquiries or via other interaction channels to rectify their situation to the best of our ability

Requirements :

Client Background

The Client is an established freights forwarding company in USJ Subang, Selangor.