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Gaming Support

HintburgKuala Lumpur, Kuala Lumpur, Malaysia

10 hours ago

Job description

Job Position - Korean, Gaming Support - Korean (Gtower)

Korean / TOPIK 4, 5, 6 + English

Head Of Operation -

Rotational Shift 24 / 7 (5days, 2 OFF)

Min. Requirements

Fresh Grads / Experienced

Salary Budget -

8K - 10K

7K - 8K For Non Native (Topik 4 and above - Language allowance included)

Joining Date

September

Education -

Fresh graduates are welcomed , cs experience preferred welcome

Connect me via -

Email : FB -

WhatsApp : Linkedin -

Benefits

Employment visa will be sponsored by company.

Visa expenses will be borne by company.

Accommodation for initial 8 days will be provided by the client.

One-way flight tickets will be provided.

Medical card will be provided (In-patient and Out-Patient both covered).

Annual Leave 10 days

Medical Leave 14 days

SOCSO contribution

Flexi-benefit (Dental, vision, broadband internet, maternity)

Rewards and Recognition Program

Learning and Development Program

Diverse and Inclusive Employee Engagement Activities

Responsibilities

JOB SCOPE

Help guests with planning and booking reservations for Integrated Resort products and services.

Understand guests' needs and provide them with personalized solutions.

Be customer centric with internal and external guests via all communication channels.

Deliver high touch experience that is aligned with Company Service Strategy to all guests.

Handle first level complaint with a pleasant disposition.

Agility to handle services and requests effectively & efficiently.

Apply logic and high EQ in guest challenges and proactively offer / discuss resolution with a Manager on Duty.

Up to date with hotel information of events / activities to provide accurate information in a timely manner.

Responsive to emergency situations in according to hotel guidelines.

Contribute to achieve individual and team KPIs.

Support other responsibilities that may be assigned from time to time.

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Support • Kuala Lumpur, Kuala Lumpur, Malaysia

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