Support Engineer

The Support team at Pixlr plays a vital role in maintaining the productivity of all departments by ensuring that infrastructure, systems, and user devices function smoothly. This role offers exposure to enterprise network systems, infrastructure tools, and incident response in a dynamic environment.

The Job :

• Technical Support & Troubleshooting
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot account setup, network configuration, and OS issues.
• Provide support for end-user device setup and system access.
• Infrastructure Maintenance
• Administer and maintain the company’s servers and IT infrastructure.
• Perform regular backups, archiving, and disaster recovery procedures.
• Install and upgrade system software and network equipment.
• Corporate Services & Operations
• Oversee and maintain services such as email systems, phone systems, and domain name registration.
• Respond promptly to infrastructure alerts and escalate unresolved issues.
• Documentation & Asset Tracking
• Document technical knowledge and SOPs in manuals or internal notes.
• Assist with asset management, including tagging and inventory tracking.

Requirements

The Person :

Benefits