Academy for Services & Consulting (APAC) - Services Engagement Associate (Malaysia)

Overview

Academy for Services & Consulting (APAC) - Services Engagement Associate (Malaysia)

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Academy for Services & Consulting

The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

The SAP Academy for Services & Consulting is a 12-15 month graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.

Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.

As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Services Engagement Engineer (SEE) is a strategic advisory for primarily the largest SAP customers. It brings SAP’s innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.

The SAP Services Engagement Engineer is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. SEE is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution’s scope.

We are looking for a team member who is able to demonstrate and / or is keen to learn the following :

• Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as SEE : resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management
• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen and business understanding : ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
• Working as a core member of a virtual account team and orchestrating cross-account internal governance
• Analysis of customer situation and requirements, including business requirements, program / project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement governance, executive reporting & presentations
• Gain or have previous experience in design, implementation, and change management projects
• Facilitation, negotiation, and de-escalation skills

Education and Qualifications / Skills and Competencies

Expectations and Tasks

We are committed to equal employment opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you need accommodation or assistance to navigate our website or to complete your application, please contact

Successful candidates might be required to undergo a background verification with an external vendor. This post does not imply a job offer. All qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Location : Kuala Lumpur, Malaysia

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