The People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee's growth, and as our business expands, so does the need to develop and support our employees.
Job Description :
- Coordinate and execute internal and external learning programs with regional, local trainers
& BPO Trainers
Facilitate impactful and targeted training sessions for the organizationManage administrative tasks to ensure smooth execution, follow-up, and consistency oflearning initiatives
Assist with assessing training needs and developing yearly training plans for the organizationDeploy a wide variety of training solutions and be exposed to training operations on a localscale
Monitor and evaluate training program effectiveness, success, and ROI periodically andreport on them
Work with outsourced vendor partners to achieve overall training strategyWork closely with the regional team to ensure training strategy alignmentResolve any specific problems and tailor programs / approach as necessaryMaintain a keen understanding of training trends, developments, and best practicesChallenge yourself in a diverse and dynamic work environment with frequent cross-department initiatives
Take ownership of local initiatives, communicate requirements and timelines tostakeholders
Requirements :
At least a Bachelor's degree from any majorAt least 5 years of experience in handling end to the end training processes, experience inhandling a customer-facing function training is preferably
Ability to communicate and high willingness to collaborateExcellent problem analysis and problem-solving is required