Operation Executive

Overview

The Operation Executive is responsible for managing and optimizing the day-to-day operational performance of Coffeebot’s vending business, including service routes, stock movement, machine performance, and profitability. This role requires strong analytical and business acumen — particularly in understanding Profit & Loss (P&L) — to ensure each operation segment runs efficiently and contributes positively to the company’s financial goals.

Key Responsibilities

• Oversee daily operations of service teams, including route planning, machine uptime, and product replenishment.
• Monitor performance of Service Operators, ensuring adherence to SOPs, hygiene, and service quality.
• Coordinate with Warehouse, Technical, and BD teams to ensure smooth flow of products, machine movement, and installations.
• Ensure all vending machines under assigned region are operational, well-stocked, and delivering consistent product quality.
• Review service reports, wastage data, and downtime logs to identify areas for improvement.
• Support the Operation Manager in monitoring P&L performance for assigned areas or clients.
• Track key cost drivers such as ingredients, logistics, labour, and maintenance to ensure operational profitability.
• Review sales vs cost data from vending machines and identify underperforming locations.
• Propose cost-saving initiatives or route optimization plans to increase margin.
• Ensure accurate reporting of stock usage, wastage, and product returns that impact cost tracking.
• Prepare weekly and monthly operational performance reports (sales, cost, uptime, wastage, and profitability).
• Assist in analyzing data from sales systems or dashboards to support management decision-making.
• Work with the Finance team to ensure operational data aligns with financial records for accurate P&L reporting.
• Provide insights and suggestions on improving efficiency, reducing cost, and increasing profit margin.
• Supervise a group of Service Operators and ensure their schedules, attendance, and performance are well managed.
• Conduct on-site visits to ensure operational standards are maintained and provide guidance to the team.
• Coordinate with HR for manpower planning, training needs, and replacement scheduling.
• Foster teamwork, accountability, and continuous improvement within the operations team.
• Ensure all operations comply with company policies, safety standards, and customer requirements.
• Participate in process improvement initiatives and contribute ideas to enhance operational efficiency.
• Support audits and ensure proper documentation for stock, delivery, and service activities.
• Drive continuous improvement projects that improve service speed, cost efficiency, and client satisfaction.

Requirements

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