Team Member F&B

General

o Know the food menu / special promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.

o Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

o Prepares work schedules and ensures all staff is rostered in accordance with business levels.

o Ensures all opening and closing duties are implemented in accordance with established standards.

o Conducts daily pre-service briefings.

o Checks daily mise-en-place, cleanliness and set-up before service.

o Administers requisitions : food store, beverage store etc.

o Handles all telephone calls courteously and efficiently.

o Maintains logbook.

Outlet Service

o Welcomes guests and assists in seating procedures.

o Supervises and participates in serving food & beverage according to standards.

o Knows table / seat numbering, takes orders and uses Micros system to input orders.

o Gives special attention to VIP tables.

o Assists the Host / ess in organizing reservations and table assignments.

o Establishes and maintains strong customer relationships and actively promotes repeat business.

In-Room Dining

o Sets up In-room Dining service area on time before service and according to standards.

o Keeps In-room Dining area clean and complete.

o Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check.

o Inputs and settles order in the Micros system.

o Checks orders before they are sent to the room.

o Ensures trays and trolleys are collected timely and efficiently.

o Ensures all amenities are prepared according to requisition and standards.

o Ensures amenities are delivered, set-up and refreshed according to schedule.

Banquet Operations

o Ensures functions are set-up timely and in accordance with event orders.

o Communicate with kitchen with regards to dietary requirements and special requests.

o Ensures buffets are replenished for freshness and attractive presentation from beginning till end of functions.

o Assists team with daily functions and duties such as serving coffee breaks, set ups / tear downs.

o Ensures all signage at function entrance door is correct.

o Welcomes all organizers in the function room and offers assistance in the absence of the Banquet Operations Manager.

o Offers basic assistance with audio visual equipment as needed.

o Ensure all daily changes are added to event orders and copies distributed as appropriate.

o Supervises dinners and cocktails, assisting Team Members wherever needed.

Cashiering

o Ensures charge-to-room checks are signed and the name matches with the room number.

o Ensures the validity of all credit cards.

o Processes all Officer's Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.

o Properly records all sales of food and beverages.

o Prepares accounting for and handling of both the daily cash receipts as well as the Cashier's House Fund.

o Properly completes the Remittance Report and remit receipts in accordance with accounting procedures.

o Properly completes the Restaurant Cashier's Summary.

o Accounts for all guest checks issued.

o Accepts cash payments and makes correct change

Job Type : Full-time

Pay : RM2, RM2,600.00 per month

Benefits :

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location : In person