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Risk Application Support Engineer

Risk Application Support Engineer

Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
14 days ago
Job description

Job Responsibilities :

  • Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
  • Supporting during business hours and 24x7 on-call support
  • Provide Level 2 support on user query / requirement and production issue raised
  • Investigate production issues, respond based on production defect severity SLAs
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Make sure system availability as per respective agreed SLA
  • Ensure daily end of day execution for supported applications complete successfully
  • Perform annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Ensure application incident & task documentation is properly updated for each production release
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.

Job Requirements :

  • At least 5 years of hands on application support experience in the banking industry
  • Strong analytical and good problem-solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix / Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
  • Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
  • Good understanding of ITIL 4 methodology

    • Contract Term :  Permanent

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    Application Engineer • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia