Business Support (Indoor Sales)

Overview

Primarily responsible for providing efficient administrative and sales support to the management and to Logistics sales, including indoor sales activities such as telesales, CRM, and maintaining close follow-up on quotations. Work closely with the sales team to implement sales strategies and increase GAC Logistics presence within the Malaysia market.

Responsibilities

• Quotation management : oversee preparation and submission of accurate and timely quotations; monitor and analyze quotation strike rates to identify trends and areas for improvement; ensure quotations are delivered within the agreed response times.
• Success metrics : respond to CIF terms within 24 hours; respond to APAC DDP / DDU terms within 24 hours; respond to Europe / US DDP / DDU terms within 48 hours; respond to Tender / RFQ by submission deadline; target quotation strike rate of 30% with a minimum margin of 15%.
• Procurement and supplier management : oversee sourcing of rates, negotiate, confirm services, manage supplier relationships to ensure quality, reliability and cost-effectiveness; ensure compliance with procurement policies.
• Sales support : coordinate with outdoor sales teams, provide quotations, documentation and client information; support other GAC Malaysia branch offices with necessary tools and resources; maintain a central repository of sales materials and ensure access to the latest resources.
• Coordination and lead management : liaise with global offices / agents on sales inquiries, development, shipment monitoring and internal coordination with customer service and operations; generate, record, monitor and follow up on sales leads domestically and internationally; convert leads to sales; build relationships to develop opportunities between G2G & G2A; update pricing by country monthly and quarterly; brief sales and business support teams on updated pricing.
• Telesales : carry out telesales to promote GAC services and follow up for business opportunities; perform a minimum of 40 sales calls per month; complete ad-hoc tasks as required.

Job Requirements

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