IT Workplace Delivery Manager

Responsibilities and Requirements

Reporting to the IT Workplace Services APAC Lead (based in Singapore), the IT Workplace Delivery Manager is a single contributor role based in Kuala Lumpur. The role focuses on overseeing the management, evolution and support of the end-user computing environment to ensure end-users have a reliable, secure, and user-friendly computing environment to support their daily work activities.

The following responsibilities outline the key job deliverables :

• Provide technical oversight and management of vendor services, formulate common technology roadmaps, and manage transformation and budget related to IT Workplace services for the group.
• Define and set strategy, policy, standards and procedures for end-user technology; implement and maintain services in line with these standards and SOPs to support project planning and delivery with effective coordination.
• Demonstrate strong project management and problem-solving skills; engage senior stakeholders with clear, effective communication.
• Plan and propose transformational changes and identify technology trends (e.g., AI) and areas for improvement, including identifying inefficiencies.
• Plan and execute end-user technology roadmaps, including device refresh cycles and OS updates / upgrades / migrations.
• Develop and enforce policies, standards, and best practices for the environment and management, including security, compliance and configuration management.
• Monitor external IT service providers, ensure adherence to SLAs, and initiate corrective actions for deviations.
• Liaise with 3rd-party vendors and suppliers to ensure timely resolutions of issues, service requests and project-related activities; evaluate vendor performance and contracts as needed.
• Partner with other business units to identify and implement solutions related to workplace technologies.
• Oversee a broad spectrum of Workplace services, including End Point Services (M365, Intune, Software Distribution, Patch Management, Image Management, End-Point Protection and other End-User Computing technologies), Print Services, and Mailing & Identity Services.
• Serve as the Subject Matter Expert for Microsoft 365 products to oversee and optimize the end-user technology landscape, including identity management, multi-factor authentication and performance for end users by M365.
• Coordinate with regional and local IT for workplace-related activities; propose and implement improvements to streamline processes and enhance productivity.
• Ensure all operational procedures and processes are implemented and maintained to support service requirements.
• Perform other relevant ad-hoc tasks as assigned by the reporting manager or as required by business demands.

The ideal candidate will have a solid technical background and a broad understanding of End User Computing / Desktop environment technologies, with at least 7+ years of experience in end-user computing and managing Workplace services for medium to large organizations. Strong vendor management experience and excellent communication and stakeholder management skills are required.

Job Requirements

Job Insights

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We are a global player in sea, land, air and logistics solutions with a presence in 160 countries. We are committed to reducing environmental impact and innovating to stay ahead. Further company details are provided in the original posting.

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