Customer Relationship Management Specialist

CUSTOMER RELATION MANAGEMENT EXECUTIVE

Job Description

• Assist in managing customer loyalty program.
• Responsible for retaining and growing the existing membership base.
• Assist in analyzing customer buying behavior.
• Take initiative to identify and evaluate consumer / markets trends and analyze consumer behavior as well as current CRM activities through all possible sources of data and recommend business opportunities.
• Assist in the customer database and profile management, ensuring data completeness, consistency, customer relationships and merges according to data standards conventions.
• Prepare and monitor ad-hoc, weekly and monthly department reports demonstrating the effectiveness of marketing programs and promotion activities on a monthly basis and at the end of each event. Propose recommendations for improvement to top management.
• Responsible for member’s day preparation which includes rewarding workflow and analysis report.
• To manage the different broadcast channel and result measurement.
• Prepare and plan CRM calendar / project schedule to keep track of progress and ensure completion within the deadline.
• Develop standard operating policies for the customer relations department to ensure all outlets follow within the parameters.

Job Requirements

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