Talent.com
Senior Associate, Global Staff Experience & Operations

Senior Associate, Global Staff Experience & Operations

Teach For AllKlang City, Selangor, Malaysia
3 days ago
Job description

Senior Associate, Global Staff Experience & Operations

Remote locations : Australia, Bangladesh, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand

Position Summary

To advance Teach For All’s 25-year vision, we are seeking a Senior Associate, Global Staff Experience & Operations to be the operational backbone of our efforts to build an engaged, inclusive, global staff. This role ensures the high-quality, seamless end-to-end planning and execution of our critical staff development programs and people processes, leveraging strong project management and data analysis to directly enhance the staff experience and drive organizational efficiency.

About the Team

The People Circle is a high-impact, globally distributed team focused on strengthening our culture, leadership, and staff experience to enable our network's success. We strive to embody the very principles we champion, fostering a culture of collective leadership, well-being, and continuous growth. Reporting into a Senior Director within the People Circle, and working closely with other directors as well as the Chief Administration Officer, you will be part of a team where your operational expertise directly translates into tangible support and development opportunities for colleagues across the globe.

Key Responsibilities

1. End-to-End Project Management for Global Staff Development Offerings

Lead the full lifecycle operational delivery of staff learning and development programs, ensuring high-quality, timely, strategic delivery of initiatives. This includes :

  • Project Planning : Lead detailed backwards planning, develop clear project timelines, and manage critical dependencies across multiple global offerings.
  • Logistics : Coordinate all logistical elements, including scheduling, technology setup, and managing recruitment and registration processes.
  • Materials : Draft and prepare essential participant materials to support program delivery.
  • Stakeholder Communication : Draft and manage clear, intentional communications to staff, ensuring alignment and increasing engagement.
  • Program Design Support : Contribute to the refinement and iteration of program design based on feedback and strategic organizational goals.

2. People Data Management and Analysis

Serve as the primary lead for all People Circle data and analytics, using insights to drive continuous improvement in the staff experience.

  • Overall Data Strategy and Management : Serving as the holistic lead for our people data management & analysis approach, tools, and system.
  • Data Systems and Integrity : Manage key people data systems, ensuring data accuracy, consistency, and security across a globally distributed team.
  • Data Reporting : Track and report on key organizational metrics (e.g., new hire, attrition, and engagement data) and respond to internal data requests.
  • Survey Leadership : Lead the end-to-end project management of our annual Staff Engagement Survey and Development Needs Survey, from design and launch through data processing, analysis, and presenting key insights for organizational reflection.
  • 3. Excellence in Core People Cycles, Systems, and Funds

    Drive execution excellence for critical, organization-wide annual cycles, administrative processes, and strategic staff funds.

  • Performance Management : Plan and coordinate the annual staff member performance review cycle timelines, draft global communications, and ensure all relevant resources for goal-setting, feedback, and development planning are current and accessible.
  • Sponsorship Program Operations : Manage the internal organizational mentorship program by tracking sponsor / staff member matches, developing communication plans, and ensuring sponsors receive timely updates and necessary materials to effectively support their colleagues.
  • Staff Funds Administration : Lead the operational management of key staff funding mechanisms, including the Staff Connection Fund and the Individual Development Fund (for external professional development).
  • Budget Management : Serve as the budget manager for the People Circle, tracking expenses, managing vendor payments, and ensuring resourceful stewardship of funds allocated for learning and well-being initiatives.
  • 4. Strategic Operations and Ad-Hoc Projects for Organizational Ease

    Contribute high-judgment operational expertise and project management capacity to strategic organizational initiatives designed to create a modern and effective workplace. Examples include :

  • Modern Workplace Solutions (MWS) Project : Contribute to cross-team projects that streamline organizational systems, improve cross-team collaboration, and enable greater ease in our global, remote workspace.
  • AI Adoption Project : Contribute to a cross-team initiative to develop, prioritize, and pilot AI use cases across the organization, helping to integrate these tools to create greater efficiency and capacity for staff.
  • Staff Milestone Appreciation : Coordinate and manage staff appreciation initiatives for key milestones, fostering a culture of recognition.
  • Secondment Program : Work closely with the CAO to support a secondment program, ensuring smooth coordination for hiring managers and our external partner.
  • Ad Hoc Projects : Contribute to other ad hoc projects as needed, such as leading or participating in working groups focused on various organizational initiatives.
  • Qualifications and Experience

  • Professional Background : 2+ years of experience in roles that combine strategic analysis with hands-on execution—such as consulting, program management, or organizational operations—strongly preferred.
  • Strong Project Management Acumen : Proven experience managing complex projects end-to-end, ideally in a global or remote context, with a high degree of organizational skill and attention to detail.
  • Data and Systems Management : Demonstrated experience working in Excel / Google Sheets, including a comfort with data analysis and the ability to translate data into actionable insights.
  • Exceptional organizational skills and ability to manage multiple priorities : Effectively juggle competing demands, maintain attention to detail, and ensure timely execution across a high volume of concurrent projects.
  • Proactive problem-solving and sound judgment : Anticipate challenges, identify potential risks early, and take initiative to address issues or seek input when needed.
  • Strategic mindset with strong critical thinking : Approach operational tasks with a big-picture perspective, using critical thinking to drive smarter decisions and more effective execution.
  • Strong Communication & Stakeholder Relations : Exceptional skills in both written communication and building trusting relationships across a global staff. Serve as a knowledgeable, approachable first point of contact for staff questions.
  • Ability to thrive in a distributed leadership model : Effectively balance personal ownership and high-judgment decision-making with actively seeking and integrating input from stakeholders across the global team.
  • Ambiguity Management : Demonstrated ability to navigate ambiguity, manage competing priorities, and work effectively within a dynamic and evolving global environment.
  • Operational Judgment : Strong ability to exercise independent judgment, anticipate challenges, and make sound decisions that balance organizational principles with operational efficiency.
  • Commitment to Teach For All’s shared purpose and Core Values
  • What Teach For All Offers

  • Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on the organization’s progress
  • Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
  • Comprehensive benefits package designed for your well-being and work-life needs
  • Generous time off and flexible work arrangements
  • And much more!
  • Application Instructions

    If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!

    Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience.

    This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.

    Compensation

    Salary for this position is competitive and dependent on country of hire and prior work experience and includes a comprehensive benefits package.

    Travel and Hours

    All work is delivered virtually. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.

    Seniority level

    Associate

    Employment type

    Full-time

    Job function

    Project Management, Analyst, and Human Resources

    Industries

    Education, Non-profit Organizations, and Civic and Social Organizations

    #J-18808-Ljbffr

    Create a job alert for this search

    Associate Associate • Klang City, Selangor, Malaysia

    Related jobs
    • Promoted
    Director / Head / Senior Manager of Operations

    Director / Head / Senior Manager of Operations

    Hirehub Management Sdn. Bhd.Batu Caves, Selangor, Malaysia
    Director / Head / Senior Manager of Operations.About the job Director / Head / Senior Manager of Operations.Our client offers a self-service laundry solution in Malaysia that provides an easy and c...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Retail Operations

    Head of Retail Operations

    Heinemann Asia Pacific Pte LtdSepang, Selangor, Malaysia
    Direct message the job poster from Heinemann Asia Pacific Pte Ltd.Passionate in driving strategic growth through people and culture. As a member of our family-owned business, you will work to streng...Show moreLast updated: 30+ days ago
    • Promoted
    Asean Service Line Operations Senior Manager / Associate Director

    Asean Service Line Operations Senior Manager / Associate Director

    EYKuala Lumpur, Kuala Lumpur, Malaysia
    At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...Show moreLast updated: 30+ days ago
    • Promoted
    Financial Operations Associate

    Financial Operations Associate

    Shift MarketsKlang City, Selangor, Malaysia
    Junior Financial Operations Associate.In this role, you will manage deposits, withdrawals, reconciliations, and reporting, while ensuring smooth communication with regional teams and maintaining hi...Show moreLast updated: 30+ days ago
    • Promoted
    Manager / Senior Manager, Business Continuity Management

    Manager / Senior Manager, Business Continuity Management

    AirAsiaSepang, Selangor, Malaysia
    Department : Aviation Risk Management.Status (Full time / part time / contract) : Full time.The job holder is responsible for developing, implementing, and maintaining the organization's business continu...Show moreLast updated: 16 days ago
    • Promoted
    Senior Associate - People Operations

    Senior Associate - People Operations

    PwC MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    PwC Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Senior Associate – People Operations.At PwC, our people in people operations focus on managing the people lifecycle and day‑t...Show moreLast updated: 3 days ago
    • Promoted
    Associate Director, FA - PERES Operations M / F

    Associate Director, FA - PERES Operations M / F

    CACEIS-GruppePutrajaya, Putrajaya, Malaysia
    Associate Director, FA - PERES Operations M / F.CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, pr...Show moreLast updated: 30+ days ago
    • Promoted
    Enablement Partner, Adoption

    Enablement Partner, Adoption

    SEEKSepang, Selangor, Malaysia
    SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate, Global Staff Experience & Operations

    Senior Associate, Global Staff Experience & Operations

    Teach For AllCyberjaya, Selangor, Malaysia
    Senior Associate, Global Staff Experience & Operations.Australia, Bangladesh, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand. To advance Teach For All’s 25-year...Show moreLast updated: 3 days ago
    • Promoted
    Senior Associate - Deals Strategy & Operations

    Senior Associate - Deals Strategy & Operations

    PwCKuala Lumpur, Kuala Lumpur, Malaysia
    Senior Associate - Deals Strategy & Operations.PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.A career in our Deals Strategy & Operations (DS&O) practice, within Deals, will provide ...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, FA - PERES Operations M / F

    Associate Director, FA - PERES Operations M / F

    Crédit Agricole GroupPutrajaya, Putrajaya, Malaysia
    CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putra...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations & Analytics Executive

    Senior Operations & Analytics Executive

    慘扭敬Kuala Lumpur, Kuala Lumpur, Malaysia
    Senior Operations & Analytics Executive (Influencer Marketing).The Senior Operations & Analytics Executive is responsible for overseeing the execution of campaigns, ensuring they align with client ...Show moreLast updated: 30+ days ago
    • Promoted
    Research And Development Manager

    Research And Development Manager

    kaWan FoodPort Klang, Selangor, Malaysia
    Assistant Manager, IR Cum HRBP | Human Resources (HR).The role develops and innovates products for the group to stay ahead of competitors by ensuring the strictest compliance to food safety and qua...Show moreLast updated: 23 days ago
    • Promoted
    Manager, Global Staff Experience & Operations

    Manager, Global Staff Experience & Operations

    Teach For AllCyberjaya, Selangor, Malaysia
    To advance Teach For All's 25-year vision, we are seeking a.Manager, Global Staff Experience & Operations.This role ensures the high-quality, seamless end-to-end planning and execution of our criti...Show moreLast updated: 7 days ago
    • Promoted
    Senior Associate / Assistant Manager

    Senior Associate / Assistant Manager

    RSM MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    ACCA and ICAEW Approved Employer.Structured development programs.Exposure to wide range of clientele.MNC, PLC and SME clients across various industries. Lead and manage assurance engagements from pl...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate, Advertiser Growth (Mandarin Speaking)

    Senior Associate, Advertiser Growth (Mandarin Speaking)

    Involve AsiaKuala Lumpur, Kuala Lumpur, Malaysia
    In this role, you will be responsible for managing and nurturing client accounts through world class client service and education on Involve Asia platform, supporting Advertisers in achieving their...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, Operations Transformation

    Associate Director, Operations Transformation

    AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    Associate Director, Operations Transformation.Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia • Posted : 2 weeks ago. Strategic Leadership – Define and execute transformation stra...Show moreLast updated: 30+ days ago
    • Promoted
    Asean Service Line Operations Senior Manager / Associate Director

    Asean Service Line Operations Senior Manager / Associate Director

    Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
    At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...Show moreLast updated: 30+ days ago