Senior Associate - People Operations

PwC Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Associate – People Operations

At PwC, our people in people operations focus on managing the people lifecycle and day‑to‑day operational tasks related to employees. Responsibilities include onboarding, offboarding, payroll and benefits administration, absence management, employee record‑keeping and compliance with labour laws.

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS – Human Capital (HC)

Management Level

Senior Associate

Key Accountabilities

• Lead Generalist (L1) and Specialist (L2) teams within the People Operations pillar, fostering a culture of compliance, innovation and high performance.
• Monitor, analyse and report monthly on the achievement of SLAs and KPIs, leveraging insights to drive process enhancements and operational efficiencies.
• Implement robust controls to mitigate operational risks and ensure strict compliance with HR policies, procedures, data management practices and control measures.
• Work closely with the business process excellence pillar to drive operational efficiency through continuous improvement initiatives, use of automation tools and optimisation of day‑to‑day workflows.
• Develop, maintain and govern the knowledge base for all HR processes, ensuring comprehensive documentation such as process maps, workflows, SOPs and RACI matrices.
• Support system implementations and continuous improvement initiatives on both global and local levels.

Key Working Relationships

Skills, Experience and Qualifications

Additional Application Instructions

Education

Bachelor’s Degree

Travel Requirements

Up to 20%

Government Clearance Required

Yes

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