Public Area Team Leader

Overview

Public Area Team Leader (HOT0BU34) – Hilton

Public Area Team Leader supervises groups of Cleaners to maintain high cleaning standards of the Public Area within the hotel premises and ensure that all equipment is functional in line with Hilton and the hotel policies and procedures.

Responsibilities

• Distribute assignments to Public Area Attendants on duty.
• Inspect the entire public area in sequence.
• Ensure proper cleaning and vacuuming is carried out in the restaurant outlets, function rooms, lobbies and restrooms.
• Report any damage of carpet or furniture, etc. for immediate repairs and follow up on urgent repairs.
• Check that all equipment is functional, clean and properly stored.
• Check all restrooms frequently to keep up a hygienic standard.
• Ensure the cleanliness and hygiene of the corresponding areas and adequate staff are assigned to VIP functions.
• Check the back stairs to assure that cleanliness is maintained.
• Train and supervise employees on the proper use of chemicals.
• Ensure that flowers and plants are in good condition, act according to procedures when there are issues and inform the suppliers to change them when needed.
• Ensure that the Public Area’s storeroom is clean, chemicals and tools are prepared well.
• Check Public Area team members’ grooming, personal hygiene and appearance.
• Assist with the preparation of team members’ duty rosters.
• Assist with team members’ trainings and development, supervising their performance.
• Record the daily attendance of public area team members.
• Maintain good communication with other departments.
• Deliver high quality service to guests.
• Adhere to hotel cleaning and maintenance programs, maintaining a clean work area.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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