Customer Success Specialist (Mand - Banking)

Customer Success Specialist (Mand - Banking)

Join to apply for the Customer Success Specialist (Mand - Banking) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Job Responsibility

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Job Requirements

Job Benefits

We are an equal opportunities employer and welcome applications from all qualified candidates.

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