Delivery Engineer

Delivery Engineer – ADA

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity. We transform businesses using data, AI and tech.

As the Delivery Engineer – Business Messaging, you will be responsible for the solutions engineering of OTT messaging using ADA’s Business Messaging Platform. It’s your job to build and manage development of chatbot and integration based on client requirement, creating custom chatbot flows for the OTT messaging of businesses.

Responsibilities

• Develop intuitive chatbot flows using the Business Messaging Platforms drag‑drop flow creator and do the API integration
• Coordinate with external development teams to deploy features and bug fixes.
• Engage customers on requirement discussions, providing solutions and estimations.
• Coordinate with L1 and L2 support teams to debug production issues and resolve them within given ETAs.
• Work with multiple stakeholders to transition data and knowledge and subsequently document it thoroughly.
• Collaborate effectively with teams located in different time zones.

Skills & Qualifications

Job Details

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