Front Office Manager

Overview

Require to monitors and control over all matters pertaining to Front Office operations, including cashiering, night audit, bell Service, and room reservations, purchasing, receiving, storerooms, reservations, service, cost control (inventory, Guest supplies, and utility), cashiering, room promotions and personnel.

Maintain service standards, Standard Operating Policies and Procedures, and hygiene, good conditioned rooms and cleanliness (especially Guest rooms for sale).

Continuous communications with guest are maintained and feedbacks received are monitored and assess so that service standards can be maintained or upgraded and Guest expectations met within promised time-frame.

Direct the formulation and implementation of budgetary plans, pricing and marketing strategies that enables Front Office to achieve its objectives in relation to its products, services, markets, sales and profitability objectives.

Monitor sales forecasts and competitors on a weekly, monthly, quarterly, annually etc. and initiate timely and proper corrective action to ensure that targets and budgets are met.

Managing, appraising, developing, training, correcting mistakes and motivating front office team so that they will carry out or discharge their duties efficiently.

The Jobholder is expected to ensure the existence of a safe, secure and healthy working environment by implementing security and safety systems in the Front Office areas and fire prevention and fire fighting procedures within their area of responsibility.

Job Requirements

Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma, Bachelor\'s Degree / Post Graduate Diploma / Professional Degree in any hospitality / tourism or any other relevant field.

Preferably Senior Front Office or Front Desk Executive / Manager.

Required to have a credit in SPM for subjects : Mathematics & English.

Proficient in both language English & Malay (oral and written).

Excellent knowledge of MS Office (especially Excel and Word).

Strong leadership skills.

Strong communication and people skills.

Good organizational and multi-tasking abilities.

Problem-solving skills.

Results-driven, proactive, and able to adapt to a dynamic market environment.

Mandarin fluency is an added advantage.

Application and Insights

Unlock job insights. Salary match Number of applicants Skills match.

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Front Office Manager?
• How much notice are you required to give your current employer?

About The Employer

Hotel & Accommodation Services 51-100 employees

The Everly Hotel, Putrajaya is a 4 star-hotel located at heart of Putrajaya with 380 guest rooms, a ballroom, eight meeting rooms, a restaurant, a cafe lounge, a swimming pool, an executive lounge and an air crew lounge. The hotel is managed by the Everly Group.

The hotel was officially opened in April 2013 and attracts steady enquiries for business from both the government and private sectors. With Putrajaya being the hub / host for certain large scale events in Malaysia, there has been constant flux of visitors all year long.

In terms of recruitment, the Company seeks to develop people at all levels, both professionally and personally. In a world that is constantly changing, we are implementing best practices to find better ways of doing our jobs and carrying out our responsibilities in order to deliver better value for our stakeholders.

Perks and benefits : Medical, Loans, Sports (e.g. Gym), Parking, Free duty meal, Personal Accident Coverage, Room a

Disclosures

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