Account Manager - Delivery (Banking & Financial Services)

Overview

We are seeking a strategic and dynamic professional to manage key client accounts and oversee delivery within the Banking, Financial Services, and Insurance (BFSI) sector in Malaysia. This role is critical for deepening relationships with our existing clients and leveraging UST's expertise to deliver exceptional value. The ideal candidate must be fluent in Mandarin to effectively engage with a significant segment of the market.

Account Management (50%)

• Serve as the primary relationship manager and strategic advisor for a portfolio of key UST accounts within the BFSI sector.
• Develop a deep understanding of each client’s business objectives, technology landscape, and challenges to position UST’s portfolio of digital transformation solutions (e.g., Core Banking Modernization, Digital Banking Platforms, AML / CFT, Regulatory Compliance, Data Analytics & AI, Cloud Transformation).
• Ensure high client satisfaction, leading to contract renewals, expansions, and reference ability.
• Identify growth opportunities within existing accounts by cross-selling and up-selling UST's service lines.
• Collaborate with UST’s global delivery and solutions teams to ensure client needs are met and projects are delivered successfully.

Delivery Scope (40%)

Qualifications and Experience

Required Skills and Competencies

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