Executive, Operation Ecom

SPEED & SPIRIT are values that inspire us to BE DRIVEN, BE VIBRANT, BE TOGETHER, and BE YOU. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Identify and implement continuous system and process improvements for inventory flow, order flow, returns and cancellations for both puma.com and marketplaces. Act as the primary business owner for the Order Management System (OMS).
• Manage and prioritize the throughput of external development teams using JIRA and Confluence. Document detailed requirements for enhancements and bug fixes in eCommerce systems and perform final UAT before they enter production environments.
• Ensure smooth operations of eCommerce fulfillment including payments, order flow, packaging, last mile delivery and order tracking. Monitor and optimize existing payment, fraud and refund systems and work on the integration of new alternatives. Support the Customer Service team with inquiries on orders, returns, payments and refunds, and seek to further streamline the processes and tools.
• Manage projects with multiple local and global stakeholders to execute the eCommerce roadmap.
• Periodically report on, analyze and control operational metrics to identify areas of concern and opportunity. Keep documentation of system interfaces and standard processes up-to-date in Confluence.

YOUR TALENT

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

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