Head Of Training & Knowledge Academy

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CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

This role will be responsible for leading the people, process, and cultural aspects of transformation programs that impact client servicing operations, technology platforms, and regulatory processes within the investor services function. This role combines structured change management methodologies with Lean Six Sigma, Agile delivery practices, design thinking, and critical thinking to deliver initiatives that are user-focused, operationally sound, and strategically aligned. Acting as the central link between business stakeholders, operations teams, and technology partners, the Change Manager ensures seamless transitions, high adoption rates, and sustained benefits while safeguarding client experience and maintaining service quality.

By embedding continuous improvement practices and fostering stakeholder engagement at all levels, this role plays a pivotal part in enabling the organization to adapt quickly, operate efficiently, and remain competitive in a fast‑evolving financial services landscape.

Region : Malaysia

Working hours : 9 : 00AM - 6 : 00PM

What will you do?

Technical Training Development :

• Responsible for the development and monitoring of staff competency across all Business Lines in Malaysia.
• Plan, manage and monitor all the technical trainings requirement for each business lines.
• Collaborate with Head of Departments to understand their technical training needs and enrich existing offering.
• Develop transversal trainers who are able undertake technical for 2 or more business lines.
• Develop and monitor KPIs which drives the standard of excellence for Technical Training.
• Structure and develop framework to crystallize knowledge across all the different business processes in CACEIS.
• Develop instructional guidelines to allow Knowledge Champions globally to build their business process content.
• Administer and manage the Knowledge related tools to support the development.
• Monitor and prioritize the content development to create learning pathways for new joiners and experienced staff alike in CACEIS.
• Collaborate with global stakeholders to support the building of knowledge materials across specific programs and campaigns.
• Develop KPIs and explore and develop proper tools / contents / learn paths leveraging Adult Learning Experience.

What do you need to succeed?

Must‑have

5 years in Training.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

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