Head of Training Academy

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their ‘better’ - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people – including our own – to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About The Role

The Head of Training Academy is responsible for leading and managing all aspects of the academy, including overseeing the development and implementation of technical training programs, assessing training needs, managing budgets, and ensuring the academy aligns with organizational goals.

The role is responsible for the successful planning, executing, and driving of all activities related to Training Academy, ensuring measurable outcomes that positively impacts efforts in growing our talents from a technical learning perspective.

Collaborating closely with business partners, the Head of Training Academy is expected to be the main liaison between AIA Shared Services and the business in mapping out the training that is required to equip our operations team with the skills and knowledge to be successful.

• Setting out the long-term strategic objectives of the academy while aligning with the needs of the business.
• Working back with the business to identify and assess training needs across the organization, ensuring programs address skill gaps and support business goals.
• Working with the trainers on implementation of training schedules, logistics and resources.
• Working back with the Content Developer to ensure the quality and effectiveness of training materials and relevancy of knowledge documents.
• Reviewing content quality and to provide necessary feedback to ensure that our content meets quality standards.
• Working back with the business to ensure our training and content are always up-to-date and fit for business purpose.
• Partnering with the HR Learning team to ensure alignment.
• Manage the training budget effectively, ensuring cost-effectiveness and resource allocation.
• Work back with the trainers to develop training evaluation mechanisms to ensure feedback is captured for continuous improvement.
• Track and analyze training data to measure the effectiveness of programs and identify areas for improvement.
• Prepare reports and presentations to communicate training outcomes and recommendations to management and business.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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