Lead Technical Analyst, HR Sytems

Job Purpose

This position provides first tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.

Job Responsibilities

• First tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.
• Solving basic technical problems and investigating elevated issues by confirming the validity of the problem.
• Working closely with Hong Kong team or seeking known solutions if complex issues.
• Escalate to higher level of competence if case / issues has not been resolved within a defined target time or SLA.
• Respond, track, manage, resolve and report on all LBUs’ users requests or enquiries in Mantis Service Desk system.
• Provide detailed report of issues including the LBU HR user(s) experiencing the issue of myHR (Workday), date of submission, detailed descriptions of the problem being experienced, attempted solutions or work‑around, and other relevant information.
• Complete time critical assignments or service request by LBUs on time to meet the Service Level Agreement and project deadlines.
• Analyzing myHR case / issue logs to spot common trends and underlying problems.
• Updating self‑help documents so LBUs can enable users to fix problems / issues independently.
• Able to provide myHR training sessions for new or refresher training to LBU HR users as required.
• Data mass upload on approved request by LBU(s) into myHR and generate validation report for user confirmation before final load into production.
• Logical skill in developing the simple / advanced custom report with good understanding of the concept of data sources using Workday Report Writer to meet the LBUs requirement and needs.

Job Requirements

Equal Employment Opportunity Statement

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

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