CRM Technical Lead

Overview

As a CRM Technical Lead, you will be familiar with Dynamics CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issues, customer concerns, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and / or outcomes with room for discretion within established parameters.

Responsibilities

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements

Good to Have

Non-technical skills

Preferred Years of Work Experience

Seniority level

Employment type

Job function

Industries

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