Senior Associate, Insurance Brokers (Financial Lines)
We are looking for talent who manages day-to-day servicing of Financial Lines accounts, including renewals, develops business relationships with clients, reviews coverage terms, conditions, and pricing on new and renewal accounts for corporate clients including the management of liability claims.
Key Responsibilities / Accountabilities
Client Management
- Broking : Review client policies, prepare coverage comparisons, renewal strategies, insurance proposals; verify accuracy of insurance documentation.
- Follow up with insurers on policy documents, notify insurer of any discrepancies, and amendments.
- Maintain business relationships with clients, understanding their insurance needs.
- Respond to incoming enquiries from clients, insurers and third parties.
- Ensure quotations, memorandum of insurance, and billings are correct and complete.
- Follow up with clients on premiums collection and address premium warranty due date.
- Assist in renewal process, preparation of submission and the gathering of information.
- Process slips, quotes, indications, and endorsements duties.
- Review client’s claim status and assist in handling claims where necessary.
- Claims Management : Assist in managing and monitoring employee benefits claims to ensure timely and accurate processing.
- Maintain a basic understanding of the core aspects of relevant Insurance legislation and customer awareness; strengthen established relationships.
- Ensure timely communication with clients and colleagues by offering updates and resolutions when required.
- Adhere to policies and procedures as per the organization’s standards and SOPs.
Claims
Maintain accurate records and documentation to ensure claims are settled within the agreed Turn Around Time.Compile and prepare regular claims reports for internal and client review.Collaborate with account handlers to address claims-related tasks and respond to ad-hoc inquiries from clients.Compliance
Ensure compliance with all applicable Company and / or Group policies and procedures.Maintain accurate records and handle correspondence appropriately.Representing the Company
Any other reasonable duties, as required.Knowledge, Experience and Skills
Minimum 3 years’ working experience in similar or related field (sales, business development, insurance, etc.).Possess professional insurance qualification and relevant knowledge of the principles of Insurance, product knowledge and practices.Diploma or bachelor’s degree in laws, actuarial science, economics, finance, insurance, business management or related disciplines.Passion and drive; capacity to work independently.Strong verbal and written communication skills in English and Bahasa Malaysia.Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint).Seniority level
AssociateEmployment type
Full-timeJob function
Analyst, Consulting, and Customer ServiceIndustries
Insurance, Insurance Agencies and Brokerages, and Financial ServicesWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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