This job offer is not available in your country.

Content Writer - Operations, MY Marketplace

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Content Writer - Operations, MY Marketplace role at Shopee

Content Writer - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Content Writer - Operations, MY Marketplace role at Shopee

Article Creation and Establishment : Work with Shopee’s functional teams to create and establish new articles. Ensure 100% article establishment in dual languages across all reason codes.
SOP Implementation : Develop and implement SOP flows and macros for article management. Content Maintenance : Maintain and amend existing articles to reflect internal business and process changes. Regularly update and enhance KBA articles to improve user support.
Review and Assessment : Conduct monthly and quarterly reviews to assess the relevance and effectiveness of active articles in the knowledge base.
User Traffic Analysis : Analyze user traffic patterns and gather feedback to drive continuous improvement of knowledgebase resources.
Knowledgebase Analysis : Monitor metrics recorded in the knowledgebase and identify opportunities for enhancement.
Interface and Algorithm Alignment : Ensure that the knowledgebase interface and algorithm setup meet operational needs.
End-to-End Journey Implementation : Develop and implement end-to-end journey establishment to enhance the overall user experience.
Benchmarking and Performance Analysis : Conduct quarterly reviews to benchmark Shopee against other high-traffic platforms, identifying areas for improvement. Analyze agent performance before and after the implementation of SOPA (Standard Operating Procedure Assistance).

Job Description

Article Creation and Establishment : Work with Shopee’s functional teams to create and establish new articles. Ensure 100% article establishment in dual languages across all reason codes.

SOP Implementation : Develop and implement SOP flows and macros for article management. Content Maintenance : Maintain and amend existing articles to reflect internal business and process changes. Regularly update and enhance KBA articles to improve user support.

Review and Assessment : Conduct monthly and quarterly reviews to assess the relevance and effectiveness of active articles in the knowledge base.

User Traffic Analysis : Analyze user traffic patterns and gather feedback to drive continuous improvement of knowledgebase resources.

Knowledgebase Analysis : Monitor metrics recorded in the knowledgebase and identify opportunities for enhancement.

Interface and Algorithm Alignment : Ensure that the knowledgebase interface and algorithm setup meet operational needs.

End-to-End Journey Implementation : Develop and implement end-to-end journey establishment to enhance the overall user experience.

Benchmarking and Performance Analysis : Conduct quarterly reviews to benchmark Shopee against other high-traffic platforms, identifying areas for improvement. Analyze agent performance before and after the implementation of SOPA (Standard Operating Procedure Assistance).

Requirements

Bachelor’s degree or equivalent.

2-4 years of experience as a copywriter or content writer.

Excellent communication skills in Bahasa Melayu and English, both written and verbal.

Experience with a social media handle portfolio is highly desirable.

Strong attention to detail and accuracy in content creation and management.

Flexible approach with a willingness to adapt ideas to fit brief requirements.

Strong interpersonal skills and the ability to work effectively in a team.

Capable of working under pressure and delivering within tight timelines when necessary.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Get notified about new Content Writer jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 hours ago

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Translator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Content Writer - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia MYR3,500.00-MYR4,500.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Technical Author (multiple roles and seniority levels)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Marketing Analyst / Content Writer (B2C)

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Lead, Social Media and Content (Assistant Manager) | TNG

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Content Writer • Kuala Lumpur, Kuala Lumpur, Malaysia

Related jobs

Promoted

Digital Marketing Executive (Location : Pandamaran HQ, Klang)

econsaveKlang City, Selangor, Malaysia

Assist and implement the overall digital marketing strategy with the Digital Marketing Manager.Manage all digital marketing channels. Working closely with marketing team to plan digital strategy, un...Show moreLast updated: 30+ days ago

Promoted

Copywriter

UCSI UniversityKuala Lumpur, Kuala Lumpur, Malaysia

UCSI Group is seeking driven and talented copywriters to join its content creation team.In this role, you will be responsible for developing high-quality, compelling copy across a wide range of del...Show moreLast updated: 30+ days ago

Promoted

Copywriter

VMLKuala Lumpur, Kuala Lumpur, Malaysia

VML Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, ...Show moreLast updated: 30+ days ago

Promoted

Copywriter

Joey Yap GroupKuala Lumpur, Kuala Lumpur, Malaysia

Joey Yap Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.We are looking for a detail-oriented and creative Copywriter to join our team. The ideal candidate is someone who enjoys rese...Show moreLast updated: 11 days ago

Promoted

Digital Marketing Executive

FastLane Capital LimitedSepang, Selangor, Malaysia

Singapore based firm specialising inimmigration consultancy, corporate secretarial, tax and accounting services.This role is remote role and have to travel to Singapore office.In This role, you wil...Show moreLast updated: 10 days ago

Promoted

Digital Marketing Executive

Crystal Dignity (M) Sdn. Bhd.Klang City, Selangor, Malaysia

Proficient in Meta Ads Manager (Facebook / Instagram), Google Ads, TikTok Ads, and RedNote (XiaoHongShu) Ads.Able to execute planned campaigns using ads platform. Knowledge of keyword research, on-pag...Show moreLast updated: 2 days ago

Promoted

Content Specialist

FairygodbossKuala Lumpur, Kuala Lumpur, Malaysia

Ratings are based on anonymous reviews by Fairygodboss members.Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?.If this...Show moreLast updated: 30+ days ago

Copywriter for Asia (Regional Scope)

CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

We are seeking a sharp and versatile Copywriter to join our Asia marketing team.Based in Malaysia, you will be the key wordsmith crafting content that drives brand presence, strengthens community m...Show moreLast updated: 24 days ago

Promoted

Copywriter

Managing Prestige Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

This job is all about crafting catchy content for emails, social media, and websites while translating between English and Malay. You might like this job because it lets you be creative, work in a t...Show moreLast updated: 30+ days ago

Promoted

Social Media & Content Specialist

StoreHubPetaling Jaya, Selangor, Malaysia

This job is for a Social Media & Content Specialist at StoreHub.You might like this job because you’ll create engaging content with a fun team while using cool tools. Plus, they value results over h...Show moreLast updated: 2 days ago

Promoted

Content Specialist

HYGRShah Alam, Selangor, Malaysia

HONGR is a fast-growing sustainable personal care brand built on refillable, eco-conscious products.From deodorants to lip balms and sunscreens, we craft self-care that’s good for people and the pl...Show moreLast updated: 6 days ago

Brand Content Specialist

BingXKuala Lumpur

Quick Apply

Empowering the Future of Crypto.A leading crypto exchange since 2018.With 20 million registered users worldwide.Official crypto exchange partner of Chelsea FC. User-First, reliable, innovative, and ...Show moreLast updated: 9 days ago

Promoted

Senior Copywriter

ADAKuala Lumpur, Kuala Lumpur, Malaysia

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with lea...Show moreLast updated: 30+ days ago

Promoted

Senior Copywriter

MyAtlas DigitalKuala Lumpur, Kuala Lumpur, Malaysia

We are seeking a talented and experienced Senior Copywriterto join our dynamic team.In this role, you will be responsible for crafting compelling, persuasive, and creative content across various pl...Show moreLast updated: 30+ days ago

Promoted

Copywriter

Heretix360Kuala Lumpur, Kuala Lumpur, Malaysia

We are seeking an individual with experience in the advertising and social media sectors particularly in writing.The content writer will primarily be responsible for : . Develops engaging, creative co...Show moreLast updated: 11 days ago

Promoted

Senior Executive - Socia Media

Resorts World GentingGenting Highlands, Pahang, Malaysia

Job responsibilities and requirements for the role include managing livestream programs, enabling sales integration, post-livestream fulfilment, monetisation, performance tracking, and compliance w...Show moreLast updated: 1 day ago

Promoted

Content Publisher

UNAVAILABLEKuala Lumpur, Kuala Lumpur, Malaysia

Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications group in the world.With more than 8...Show moreLast updated: 19 days ago

Promoted

Content Specialist

2XPetaling Jaya, Selangor, Malaysia

We are a premium Marketing-as-a-Service (MaaS) company focused on providing B2B digital marketing expertise for companies in the USA. At 2X, you get to enjoy these benefits : .Creative and passionate ...Show moreLast updated: 26 days ago

Promoted

Content Specialist (Junior)

SKINTIFIC MALAYSIAKuala Lumpur, Kuala Lumpur, Malaysia

Content Translation & Adaptation.Translate and adapt video scripts, captions, and subtitles from Bahasa Indonesia to Malay. Ensure the translated content maintains the brand voice and feels natural ...Show moreLast updated: 19 days ago

Promoted

Copywriter

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia

Copywriter role at Accenture Southeast Asia.Join to apply for the Copywriter role at Accenture Southeast Asia.Create original copy for various marketing materials and communications.Edit and enhanc...Show moreLast updated: 30+ days ago