Customer Service Manager

Responsibilities

• Oversee customer service operations including contract clearance, order execution, and communication.
• Lead and coach a high-performing customer service team to ensure timely and accurate order fulfillment.
• Build strong relationships with key customers and internal teams, including sales and planning.
• Push for proactive service delivery, drive solutions, not just accommodate issues.
• Resolve customer complaints and delivery issues through root cause analysis and corrective actions.
• Coordinate with production, logistics, and quality teams to align on order commitments and delivery timelines.
• Identify and implement process improvements using data and KPIs.
• Ensure clear communication and alignment with the sales team and other internal stakeholders.

Qualifications

What’s on Offer

This is an exciting opportunity for a Customer Service Manager to make a meaningful impact in the FMCG industry. If you're based in Klang Valley area and looking to advance your career, we encourage you to apply today!

Contact Brandon Hein

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Phone number

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