Head of Retail, Leasing & Customer Service

Head of Retail, Leasing & Customer Service

Direct message the job poster from Glomac Berhad

• Be responsible for the smooth running and management of the shopping mall involves handling retail, leasing, customer service, daily administration, finance, and external relationships.
• Prepare annual budgets, forecasts and other related financial information including the preparation of regular management reports on the shopping complex performance.
• Monitor financial issues of the property with full profit / loss responsibilities.
• Coordinate with local and international property consultancy firms for the purpose of property leasing and management of the shopping mall.
• Provide key inputs into marketing strategy, rental rates and positioning as well as establishing and meeting annual financial targets
• Oversee facilities management functions, project tendering and planning to ensure quality of suppliers and contractors.
• Monitor all asset management functions including leasing, marketing & promotion, property management, tenant relationship management and customer services.
• Formulate strategic planning on project theme, positioning, trade mix, brand mix, rental budget and leasing strategies for management's consideration.
• Review all leasing contracts, monitor leasing agent in resolving rental disputes.
• Proactively increase the asset value of the property by minimizing vacancy rate, employing attractive marketing techniques and promotional incentives to maximize leasing revenue / tenant satisfaction.
• Ensure delivery of first class management and maintenance service to its tenants, and recommends improvement where necessary.
• Oversee customer experience including customer satisfaction, complaints and feedback.

REQUIREMENTS :

Seniority level

Employment type

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